Shipping policy

SHIPPING POLICY

Thank you for shopping with PTShoes. We are committed to providing fast, secure, and reliable shipping services to our customers worldwide.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or promotional events, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

United States: 5–12 Business Days
Canada: 7–15 Business Days
Europe: 7–15 Business Days
Australia & New Zealand: 7–15 Business Days
Other Countries: 10–20 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions on qualifying orders from time to time.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email.

Tracking information may take 24–72 hours to become active after shipment.

Customs & Import Duties

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

These charges are not included in the product price or shipping cost.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package cannot be delivered, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact us and we will assist you in working with the shipping carrier to resolve the issue.